Nazalini, Pebra and Sulistio, Eko Budi and Meutia, Intan Fitri (2022) Strategi Perbaikan Kualitas Pelayanan Publik Badan Pusat Statistik Lampung Selatan (Studi pada Pelayanan Statistik Terpadu Tahun 2022). Administrativa: Jurnal Birokrasi, Kebijakan dan Pelayanan Publik, 4 (3). pp. 467-479. ISSN 2714-7673

Preview	Text Administrativa - Strategi Perbaikan Kualitas Pelayanan BPS Lamsel.pdf Download (406kB) | Preview
	Text 172 - Published Version Download (25kB)

Abstract

Providing the high quality of public services are government’s responsibility. In responding to the advances of information and communication technology, Badan Pusat Statistik through the Integrated Statistical Service Unit seeks to improve the quality of public services by implementing several strategies to produce the high quality of statistical data services for the community. This study aims to analyze the process of strategy implementation for improving the quality of public services in Badan Pusat Statistik South Lampung Regency and to analyze the quality of public services based on the implementation of these strategies. This research is a qualitative descriptive study that was studied using strategy implementation theory according to Hunger & Wheelen (2003) with 3 indicators, namely programs, procedures, and budgets, and the theory of public service quality according to Nurdin (2019) with 6 indicators, namely facilities, reliability, responsiveness , assurance, empathy, and price. The results of this study indicate that the implementation of the strategy to improve the quality of public services has not run optimally because the procedures for implementating the programs are still constrained regarding the mechanism of online service time, utilization of service facilities and the lack of actors that involved in the process of implementing the socialization program. Furthermore, the quality of public services that has been provided are in accordance with the dimensions of the high quality of public services related to the provision of supporting infrastructure, reliability, service assurances, empathy, and service prices, but the responsiveness dimension has not been maximally provided.

Item Type:	Article
Subjects:	H Social Sciences > H Social Sciences (General) J Political Science > JS Local government Municipal government
Divisions:	Fakultas Ilmu Sosial dan Ilmu Politik (FISIP) > Prodi Administrasi Negara
Depositing User:	EKO BUDI SULISTIO
Date Deposited:	08 May 2023 02:08
Last Modified:	08 May 2023 02:08
URI:	http://repository.lppm.unila.ac.id/id/eprint/51185

Actions (login required)

View Item