Rosalia, Feni E-GOVERNMENT EFFECTIVENESS IN SERVICE PERFORMANCE FOR CITIZENS. Social Sciences Research Society.

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Abstract

Indonesian citizens seem less satisfied with the effectiveness of e-government forservice performance. The perception of the Indonesian public e-government is low because they consider it anunsuccessful practice in Indonesian public sector departments. The current research investigatesthe impact of quality of information, transparency,and service functionality on service performance. This study alsoanalyzes the mediating role of e-leadership between the quality of informationand service performance. Cross-sectionaldata is collected from 384 citizens with a random sampling technique. The study found that the effectiveness of e-government in Indonesia can be improved with quality of information, transparency,and service functionality. This research has developed a significant model of service performance that is a worthy addition to the literature. The study has significant theoretical implications that improvethe e-government andservice performance model. Consequently, the study hasempirical findings that are also worthy of enhancingthe effectiveness of e-government in-service performance for the citizens of Indonesia. The research has some limitations that are reported with the critical future directions to be considered significantby the scholars to contribute further toliterature by investigating the new relationships related to the service performance model.

Item Type:	Other
Subjects:	H Social Sciences > H Social Sciences (General)
Divisions:	Fakultas Ilmu Sosial dan Ilmu Politik (FISIP) > Prodi Ilmu Pemerintahan
Depositing User:	FENI ROSAL
Date Deposited:	16 Jan 2023 01:53
Last Modified:	16 Jan 2023 01:53
URI:	http://repository.lppm.unila.ac.id/id/eprint/47802

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