Putri, Devi Miradona and Sulistio, Eko Budi (2022) Inovasi Pelayanan Akta Kelahiran Dan Akta Kematian Berbasis Online Di Dinas Kependudukan Dan Pencatatan Sipil Kota Bandar Lampung. Administrativa: Jurnal Birokrasi, Kebijakan dan Pelayanan Publik, 4 (3). pp. 543-550. ISSN 2714-7673

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Abstract

The administration of birth certificates and death certificates is generally carried out by the Population and Civil Registration Office of Bandar Lampung City. In making population administration documents, it is still relatively low, this is due to the lack of public knowledge and public awareness is not yet high. The Population and Civil Registration Office of Bandar Lampung City launched an online innovation, namely through the official website to improve the quality of service to the community and accelerate the making of Birth Certificates and Death Certificates. This study aims to analyze innovation, advantages and the lack of innovation Birth Certificate and Death Certificate in online services. This research is descriptive qualitative research. This research analysis uses five indicators of public service innovation according to Rogers. The results of this study indicate that the online-based birth certificate and death certificate service innovation greatly accelerates services for the community because people can access it anywhere and anytime without having to go to the Population and Civil Registration Office of Bandar Lampung City. The advantage of this innovation is that it reduces offline applicants and reduces queues for services amd the lack of this innovation is that there are still people who cannot use technology and public understanding of procedures or mechanisms is still low.

Item Type:	Article
Subjects:	H Social Sciences > H Social Sciences (General) J Political Science > JS Local government Municipal government
Divisions:	Fakultas Ilmu Sosial dan Ilmu Politik (FISIP) > Prodi Administrasi Negara
Depositing User:	EKO BUDI SULISTIO
Date Deposited:	08 May 2023 02:08
Last Modified:	08 May 2023 02:08
URI:	http://repository.lppm.unila.ac.id/id/eprint/51183

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