Listiana, Indah and Murniati, Ktut and Mutolib, Abdul and Yanfika, Helvi (2021) PELAYANAN & MANFAAT KOPERASI SERTA PENGARUHNYA TERHADAP PARTISIPASI ANGGOTA (STUDI KASUS PADA KOPERASI JURAI SIWO RAGEM KOTA METRO. Jurnal Ekonomi Pertanian dan Agribisnis (JEPA), 5 (1). pp. 168-179. ISSN 2614-4670 (p), 2598-8174 (e)

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Abstract

This study aims to analyze the quality of services in the Jurai Siwo Ragem Cooperative, analyze the benefits of the Cooperative and analyze the effect of service quality and cooperative benefits on the participation of Koperas members carried out at the Jurai Siwo Ragem Cooperative. Data collection was carried out in July-August 2019. The study was conducted using a qualitative approach with 12 informants and research respondents consisting of management and members of the cooperative. The data used consists of primary data and secondary data. Data were analyzed with a qualitative descriptive approach using tabulation. Jurai Siwo Ragem Metro Cooperative Services are assessed based on the perception of cooperative members. The assessment is based on 5 (five) aspects which include (1) aspects of physical appearance (tangibles), (2) aspects of reliability, (3) aspects of responsiveness (esponsiveness), (4) ability to provide guarantees, and (5) aspects of the ability to give personal attention (empathy). In general, Cooperative services are considered to be satisfactory to very satisfying. Members of the Jurai Siwo Ragem cooperative enjoy economic and non-economic benefits. The form of benefits felt by members including members have a place to meet household needs and have a savings and loan institution to meet their needs. Members of the Jurai Siwo Ragem Metro Cooperative rated the benefits in the satisfying and very category. The participation of members of the Jurai Siwo Ragem Cooperative in Metro City is divided into 3 (three) items, namely: 1) Attending Annual Member Meetings, 2) Payment of deposits covering principal savings, mandatory savings, and other savings, 3) Utilization of services in savings and loan business units and procurement of goods and services. The participation of cooperative members is affected by the quality of services and benefits received by cooperative members.

Item Type:	Article
Subjects:	H Social Sciences > H Social Sciences (General)
Divisions:	Fakultas Pertanian (FP) > Prodi Penyuluhan Pertanian
Depositing User:	INDAH LIST
Date Deposited:	05 Mar 2021 04:45
Last Modified:	05 Mar 2021 04:45
URI:	http://repository.lppm.unila.ac.id/id/eprint/28192

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