Hijriani, Astria and Aprillia, Dewi (2018) Priority Determination of Application Candidate UsingWard and Peppard’s Composite Matrix Portfolio and Business Process Analysis for Customer Relationship Management (CRM). SYSTEMIC : Information System and Informatics Journal, 4 (1). pp. 30-38. ISSN 2548-6551

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Abstract

By using CRM, the organization will be able to identify of what customerrequires and needs, thus will improve the service. The designing of CRMthe ComputerScience Department using Zachman Framework is one of the approach methods to serve customers in better ways. Zachman Framework has not provided a method for determining the priority of the application candidates that will be designed.In this research the authors use the Ward and Peppard’scomposite matrix portfolio and business process analysis for priority to determine the priority of application candidates. The phase of candidate’sdetermination by using Ward and Peppard’s composite matrix and business processconsist of six steps.The results arein the form of mappingfor each application candidate/application system into four quadrants which are providedin compositematrix for the decision-makingprocess. The matrixconsistsof keyoperational, strategic, high potential and support. The mapping on Ward and Peppard’s composite matrix is then used to separate the application candidates into two groups, the main priority of application group/information system and non-main priority of application group/information system. There are five information systems which are classified into mainpriority application group/information systemand recommended to be developedin further research

Item Type:	Article
Subjects:	Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions:	Fakultas Matematika dan Ilmu Pengetahuan Alam (FMIPA) > Prodi Ilmu Komputer
Depositing User:	Astria Hijriani
Date Deposited:	16 Nov 2018 17:27
Last Modified:	16 Nov 2018 17:27
URI:	http://repository.lppm.unila.ac.id/id/eprint/10117

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