Erlina, Rr and Shofa, Faila PERFORMANCE ANALYSIS OF VEHICLE TAX PAYMENT SYSTEM QUEUE. In: 2nd ICEBE. (Submitted)

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Abstract

ABSTRACT: The research aims to identify the queuing model, describe the results of the analysis and assess the queuing system of vehicle tax payments at the SAMSAT Bandar Lampung Office. The study is descriptive research type. The population is all motor vehicle taxpayers who will pay at SAMSAT Bandar Lampung, and the sample is taxpayers who are paying annual taxes. Data collection techniques are interviews, observation. The data analysis method uses a queuing model formula multi-channel multi-phase to analyze the number of average customers in the system, the average amount of time spent in the system, the average number of consumers waiting in a queue, the average time spent waiting in the queue until it is serviced, the probability of the service unit is empty, the probability of a number of customers being in the system. The results showed that SAMSAT Bandar Lampung implemented a multi channel - multi phase queuing system with a queuing system M / M / S and queuing discipline FCFS. At the registration counter there is an average queue density at 8 00 and 13 00. At the checkout, there is an average queue density at 9 00 to 11 00. Keywords: Queue, SAMSAT Bandar Lampung.

Item Type:	Conference or Workshop Item (Paper)
Subjects:	H Social Sciences > HE Transportation and Communications
Divisions:	Fakultas Ekonomi dan Bisnis (FEB) > Prodi Manajemen
Depositing User:	RR ERLINA
Date Deposited:	14 Nov 2019 11:01
Last Modified:	14 Nov 2019 11:01
URI:	http://repository.lppm.unila.ac.id/id/eprint/15934

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