Purba, Aleksander and Herianto, Dwi and Diana, I Wayan and Jafri, Muhammad and Niken, Chatarina (2017) TRANSIT SYSTEM SERVICE QUALITY IN A TOURISM-EDUCATION CITY AND A BUSINESS CITY. International Journal of Technology, 8 (6). pp. 1159-1167. ISSN p-ISSN : 2086-9614 e-ISSN : 2087-2100

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Abstract

Service quality is a key performance indicator of a system, there being many elements that constitute service quality in a transport system. The customer’s point of view is at the center of policy, planning and delivery decisions. As an education city, Jogjakarta’s customers comes from all over Indonesia, and as an international tourism destination, Jogjakarta welcomes people from all over the world. As a business city, customers in Palembang have a different character to those in Jogjakarta. The aim of this research is to identify the main aspects of transit system service quality within tourism-education city and a business city.

Item Type: Article
Subjects: T Technology > TA Engineering (General). Civil engineering (General)
Divisions: Fakultas Teknik (FT) > Prodi Teknik Sipil
Depositing User: ALEKSANDER ALEX PURBA
Date Deposited: 28 May 2018 03:43
Last Modified: 15 Oct 2019 04:00
URI: http://repository.lppm.unila.ac.id/id/eprint/6932

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