Rosalia, Feni (2022) Government Administration and Policy Implementations: A Cross-Sectional Research on Citizens Satisfaction. Przestrzeń Społeczna (Social Space), 22 (02). pp. 418-444. ISSN 2084-1558
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Abstract
The government and the citizens must have a strong relationship to develop the better citizens living. Therefore, this study aimed to investigate the relationship between government demonstration quality, new policy implementation, and the satisfaction of the citizens with the moderating role of perceived responsiveness. The study is intended because the policy implementation by the Indonesian government isn’t satisfactory for the citizen. A Likert scale questionnaire is used to collect the cross-sectional data with a simple random sampling method. The partial least–squire–structural equation model is used for data analysis. The research found that Indonesian citizens’ satisfaction is influenced by government administration quality and new policy implementation with moderating role of perceived responsiveness. The model developed by this research is an original contribution to the body of knowledge because this novel idea wasn’t discussed by the existing studies. The research has deliberated significant practical as well as theoretical findings that have improved the literature with newly developed relationships and provided a strategic way forward to the government department for the satisfaction of the citizens in a strategic way respectively. In accordance, the research has recommended important future directions for scholars to enhance the model of citizens' satisfaction in the context of government policy implementation and quality of work.
| Item Type: | Article |
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| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Fakultas Ilmu Sosial dan Ilmu Politik (FISIP) > Prodi Ilmu Pemerintahan |
| Depositing User: | FENI ROSAL |
| Date Deposited: | 09 Jan 2023 01:33 |
| Last Modified: | 09 Jan 2023 01:33 |
| URI: | http://repository.lppm.unila.ac.id/id/eprint/47645 |
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