Purba, Aleksander and Fumihiko, Nakamura and Herianto, Dwi and Diana, I Wayan and Jafri, M and Niken, Chatarina (2017) TRANSIT SYSTEM SERVICE QUALITY OF TOURISM-EDUCATION CITY AND BUSINESS CITY (CASE STUDY: TRANSJOGJA AND TRANSMUSI INDONESIA). TRANSIT SYSTEM SERVICE QUALITY OF TOURISM-EDUCATION CITY AND BUSINESS CITY (CASE STUDY: TRANSJOGJA AND TRANSMUSI INDONESIA). ISSN p-ISSN: 2086-9641 e-ISSN: 2087-2100 (Submitted)

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Abstract

Quality service is a key performance indicator of a system. There are a lot of elements that define the transport system service quality. Customer point of view is at the center of policy, planning and delivery decisions. As an education city, Jogjakarta’s customers comes from all over Indonesia and as an international tourism, Jogjakarta has world guest. As a business city, customers in Palembang have a different character to Jogjakarta. The aim of this research is to obtain the main aspect of transit system service quality of international- education city and business city.

Item Type: Article
Subjects: T Technology > TA Engineering (General). Civil engineering (General)
Divisions: Fakultas Teknik (FT) > Prodi Teknik Sipil
Depositing User: ALEKSANDER ALEX PURBA
Date Deposited: 14 Nov 2017 02:46
Last Modified: 14 Nov 2017 02:46
URI: http://repository.lppm.unila.ac.id/id/eprint/4325

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