Aris Styadi, Aris and Dewie Brima Atika, DW Atika (2014) INDEKS KEPUASAN MASYARAKAT PADA PELAYANAN JAMKESMAS DI RUMAH SAKIT (Studi Pada Rumah Sakit Umum Abdoel Moeloek Bandar Lampung). Administratio : Jurnal Ilmiah Administrasi Publik dan Pembangunan, 5 (2). pp. 168-180. ISSN 2087-0825

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Abstract

This study aims to identify and describe the Public Satisfaction Index on administrative services guarantee public health for hospital Abdul Moeloek patient in Lampung Province. Data from the research community satisfaction index can be used as a material assessment of the service elements that still need to be improved and the motivation of each unit of service providers to improve the quality of his ministry. The method used in this study is a quantitative method, with a population that is a health in patient hospital Abdul Moeloek Lampung Province who has treated more than twice. The sampling technique in this study using simple random sampling technique with a total sample of 96 respondents. Data analysis techniques in this study uses descriptive statistical analysis, the data were performed using the Public Satisfaction Index value, which is calculated using the weighted average value of each element of the service, and then moved into a Cartesian diagram chart. The resultsof this study concluded that the value of Community Satisfaction Index on public health insurance services in the hospital in patient general Abdul Moeloek Lampung Province region obtained a value of 55.97 in the category of "less good". In a Cartesian diagram there are elements that must be considered and be the top priority for repairs performed at the hospital Abdul Moeloek Lampung Province is the procedure in the management of security services and service locations. While other elements that need to be maintained and enhanced in order to be able to service quality in accordance with the wishes of the people. Keywords: Community Satisfaction, A HealthAdministrativeServices JAMKESMAS, Quality Of Service

Item Type:	Article
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HN Social history and conditions. Social problems. Social reform H Social Sciences > HV Social pathology. Social and public welfare
Divisions:	Fakultas Ilmu Sosial dan Ilmu Politik (FISIP) > Prodi Administrasi Negara
Depositing User:	DEWIE BRIM
Date Deposited:	03 Feb 2022 01:04
Last Modified:	03 Feb 2022 01:04
URI:	http://repository.lppm.unila.ac.id/id/eprint/2043

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