Yuliansyah, Yuliansyah (2019) Strategic performance measurement system, firm capabilities and customer-focused strategy. Pacific Accounting Review, 31 (2). ISSN 0114-0582

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Abstract

Purpose The impact of a firm’s strategic performance measurement system (SPMS) on its customer-focused strategy, under varying contexts, has largely been documented in the literature. However, the system’s capacity to positively influence the firm strategy through its impact on the firm’s peculiar internal and external capabilities, in the peculiar context of the developing countries’ financial services sector, has so far skipped a thorough academic enquiry. This study, using Indonesia’ financial services sector as its ‘site’, aims to fill this void in the literature. Design/methodology/approach The authors gleaned the study’s empirical data from financial services sector firms using survey questionnaire and analyzed it using SmartPLS. A total of 107 valid responses from management members of different financial services sector firms in Indonesia were deemed useable. Findings

Item Type:	Article
Subjects:	H Social Sciences > HF Commerce > HF5601 Accounting
Divisions:	Fakultas Ekonomi dan Bisnis (FEB) > Prodi Akuntansi
Depositing User:	YULIANSYAH
Date Deposited:	23 Sep 2019 03:49
Last Modified:	25 Oct 2025 10:20
URI:	http://repository.lppm.unila.ac.id/id/eprint/14328

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