Robi, Cahyadi K and Rudy, Rudy and Rudi, Wijaya and Chaidir, Ali (2018) Analysis of Public Service Survey in West Lampung. Analysis of Public Service Survey in West Lampung, 1 (1). pp. 292-304. ISSN 978-602-61528-1-7

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Abstract

The performance of local governments in terms of service to the community is rarely assessed by the people who are given the service. As a result, local governments do not have accurate data on how the quality of service has been provided to the service users. This research tries to give analysis to the problem. This research was conducted in West Lampung District with focus to quantitative method by survey to 300 respondents of service user community in West Lampung District selected through random way. The study was conducted from April to May 2018 up to the data and analysis. The study focused only on services at four regional apparatus organizations (OPD) in West Lampung District. The results showed that public services performed by the organization of regional devices to the community of service users is quite good seen from several variables. However, dissatisfaction with services also arises, for example, on the timeliness of services, tariffs paid, professionalism of service personnel, working hours of service and input or criticism of service quality.

Item Type: Article
Subjects: K Law > K Law (General)
Divisions: Fakultas Hukum (FH) > Prodi Ilmu Hukum
Depositing User: RUDY
Date Deposited: 10 May 2019 02:34
Last Modified: 10 May 2019 02:34
URI: http://repository.lppm.unila.ac.id/id/eprint/12352

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