Model Pengawasan Pelayanan Publik Oleh Ombudsman Ri Pewakilan Lampung (Studi Tentang PPDB Tingkat SMA di Provinsi Lampung Tahun 2019)

Abstract

This research aims to determine the Republic of Indonesia's Representative Office of Lampung Ombudsman Supervision Model for New Student Reception (PPDB) at the Senior High School level in Lampung Province in 2019 and to find out what are the inhibiting factors for the Republic of Indonesia's Representative Ombudsman Lampung in carrying out such supervision. The research method used is qualitative then presented descriptively, namely by parsing, explaining, and describing in accordance with problems that are closely related to this research. The research was carried out at the Office of the Ombudsman of the Republic of Indonesia Representative Province of Lampung and Senior High School State 01 Bandar Lampung. The results showed that the Indonesian Ombudsman Supervisory Model of Lampung Representative of PPDB at the Senior high school level in Lampung Province in 2019 used a supervision model according to the way it was implemented, namely direct supervision carried out through inspection activities namely supervision carried out by coming directly to the field and also indirect supervision carried out through receipt and handling of reports.